If you wish to re-book a property.............. Call 01736 754242

Please Quote: Quilters Cabin, 45 Fore Street - Code: P1203

If we do not receive a formal request within this timeframe the week will be available to other existing customers. If you are unable to confirm within the 4 weeks you can still advise us later in the year but we cannot guarantee the property/date will still be available. Where a change of property/date is requested, we will do our best to give existing customers priority but the property/date may have already been requested by the customer who had occupied it the year before. In this instance we would contact you suggesting suitable alternatives.

Once you have selected the property and dates of your choice it is advisable to telephone our offices on 01736 754242 to check the availability. We are open from 9am to 5pm, Monday to Friday. It is advisable to have some other choices in mind in case your chosen property is already booked. Please mention anything you feel we should be made aware of such as limited mobility and allergies in order for us to ensure your comfort and safety whilst you are with us. 

We can take a provisional booking on the telephone and immediately send out a booking form for completion, or you can use the provisional booking form on this website. In either case payment of the deposit or full payment (full payment is due if you book within six weeks of your holiday start date) must accompany the booking form. Payment may be made by all major credit cards or by cheque or by bank transfer. If no payment is received within 5 days of a provisional booking being made, we reserve the right to offer the property and date to another customer. 

On receipt of your signed and fully completed booking form, together with your deposit or full payment, a confirmation of booking will be sent to you. This will detail the relevant prices and dates and should be checked carefully. It will also detail your balance and date due if applicable. No further reminder will be sent before the due date. If your balance payment is not received by the due date, we reserve the right to re-offer the holiday. 

Upon receipt of your final payment an acknowledgment is sent along with the key collection and arrival details. 

Cheques should be made payable to Aspects Holidays. 

Payment can also be made by debit or credit cards. A surcharge of 1.9% is added to payments made by credit card. 

Where a property is requested within two weeks of the start date provisional bookings are not applicable. A booking form will need to be completed. Only credit/debit cards or bank transfers can secure the booking on the day of request. 

Arrivals are between 3pm - 5pm on the start date of your holiday. If you feel you are unable to arrive between these hours, you need to telephone us to see whether an alternative time can be accommodated. If an alternative time can be arranged it should be noted that arrivals cannot be accepted after 9.30pm On arrival at one of our offices you will be given full details including directions to your property. Although our main office is located on the Wharf, we are not able to give out or accept returned keys there. Keys must be collected and returned from/to the Reception Office named on your arrival details. We regret any keys not collected or deposited at our Reception Offices will necessitate a £10 fee taken out of your damage deposit to cover the time/transport to return keys for incoming guests. If you plan to arrive by public transport, train, coach, etc. please discuss this with our Holiday co-ordinators at the time of booking. All guests arriving after 5pm will need to collect their keys from a coded box situated next to our arrival office in Hayle.

We hope your chosen property meets with your approval. Obviously there are times when something can go wrong. We ask you to inform us as soon as possible during occupation at our main office at the Wharf. We regret that any complaints received on departure or a later date cannot be effectively dealt with, as it should be appreciated that it is not possible to correct or investigate effectively any problem at that time.

Please return your keys to the office you collected them from before 10am (see note regarding arrival), so that the cleaners have the maximum amount of time available to ensure the property is ready for incoming guests. Please ensure you leave the property clean and tidy. Your damage deposit will be returned to you 7 - 14 days after your departure.

Should you wish to rebook for the following year, please complete a booking form, advise us on the box on your arrival sheet or speak to our holiday co-ordinators. We will not be able to confirm whether we can market the property or what dates will be available to us until 1 Sept so we are not able to CONFIRM bookings until 1 Oct. However we try to offer existing customers priority over new customers if they wish to re-book the same property for the same date. TO ENSURE WE CAN ACCOMMODATE YOUR REQUEST YOU MUST ADVISE US WITHIN 4 WEEKS OF YOUR DEPARTURE. If we do not receive a formal request within this timeframe the week will be available to other existing customers. If you are unable to confirm within the 4 weeks you can still advise us later in the year but we cannot guarantee the property/date will still be available. Where a change of property/date is requested, we will do our best to give existing customers priority but the property/date may have already been requested by the customer who had occupied it the year before. In this instance we would contact you suggesting suitable alternatives.